Privacy Policy

1. Data controller
Sternenschloss Kinderkrippe AG
Tel. 044 266 60 25
Email: admin@sternen-schloss.ch
Website: www.sternen-schloss.ch

The data controller under the Swiss Federal Act on Data Protection (FADP) is Sternenschloss Kinderkrippe AG. If you have any questions regarding data protection, please feel free to contact us at any time by email or phone.

2. Principles of Data Processing
We process personal data in accordance with the Swiss Data Protection Act (DSG) and, where applicable, the European General Data Protection Regulation (GDPR). We collect and process only those personal data that are necessary to fulfill our contractual and legal obligations, to provide our services, or to pursue our legitimate interests.

All personal data is treated as strictly confidential and used exclusively for the stated purpose. Data that you provide to us when contacting us (e.g., via the contact form, email, or phone) will be used only to process your inquiry and will not be disclosed to unauthorized third parties.

3. Collection and Processing of Personal Data
We primarily collect personal data when you voluntarily provide it to us when contacting us, registering, or using our website. This includes, in particular:

  • Last name, first name, address, and contact information (phone number, email address)
  • Information about the child (name, date of birth, health information)
  • Information you provide to us via contact forms, by email, or by phone
  • Technical data regarding the use of our website (see the “Website Use” section)

4. Purpose of Data Processing
We process your personal data for the following purposes:

  • Provision of our support services and fulfillment of the contract
  • Responding to your inquiries and communicating with you
  • Management of care contracts and billing
  • Compliance with legal and regulatory obligations
  • Improving our website and our offerings
  • Protection of our legitimate interests (e.g., asserting or defending legal claims)

5. Website Use and Technical Data
When you visit our website, technical data that your browser transmits to our server is automatically collected. This includes, among other things:

  • IP address (anonymized)
  • Date and time of access
  • Browser type and version, operating system
  • Referrer URL (previously visited page)
  • Pages viewed and data transferred

This data is used to ensure the smooth operation of the website and to improve our services. It is not linked to any specific individual.

6. Cookies
Our website uses cookies. These are small text files that are stored on your device. We distinguish between the following categories of cookies:

  • Technically necessary cookies: These are required for the website to function properly (e.g., language settings).
  • Analytics cookies: These help us understand how our website is used and improve our services (e.g., Google Analytics).
  • Marketing cookies: These are used to measure the success of our advertising campaigns (e.g., Google Ads conversion tracking).

You can configure your browser to notify you when cookies are set or to allow cookies only on a case-by-case basis. If you disable cookies, the functionality of our website may be limited.

7. Third-Party Providers and External Services
Our website may incorporate content and services from third-party providers. This may involve the transfer of data to these providers’ servers. Specifically, we use the following services:

Hosting
Our website is hosted by a professional hosting provider. All data collected when you visit our website is processed on this provider’s servers.

WordPress
Our website is based on the WordPress content management system. This may result in the use of technically necessary cookies.

Weglot (translation service)
We use the Weglot service to provide a multilingual version of our website. When you change the language, data may be transmitted to Weglot's servers.

Social Media
Our website contains links to our profiles on Instagram, Facebook, and LinkedIn. Clicking on these links will redirect you to the respective platforms, where their own privacy policies apply.

Google Maps
Google Maps can be integrated to display maps. This involves the transmission of data to Google LLC. For more information, please refer to Google’s Privacy Policy.

Google Tag Manager
We use Google Tag Manager from Google LLC to centrally manage various tracking and analytics tags via a single interface. Google Tag Manager itself does not store any personal data and does not set any cookies. However, it triggers other tags that may collect data. The data collected via these tags may be processed by Google on servers in the United States. For more information, please see Google’s Privacy Policy: policies.google.com/privacy

Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to analyze how our website is used. The information generated by this process (including your truncated IP address) is typically transmitted to a Google server in the United States and stored there. We use Google Analytics with IP anonymization enabled, so that your IP address is truncated beforehand within the EU/EEA or Switzerland.

Google will use this information on our behalf to evaluate the use of the website and to compile reports on website activity. The data transmitted via Google Analytics will not be combined with other Google data.

You can prevent Google Analytics from collecting data by installing the browser add-on to disable Google Analytics: tools.google.com/dlpage/gaoptout

Google Ads (Conversion Tracking)
We use Google Ads, an online advertising service provided by Google LLC, to promote our offerings through advertisements on external websites. If you visit our website via a Google ad, Google Ads will place a cookie on your device. This cookie is used to measure the effectiveness of our advertisements (conversion tracking). The data collected is anonymous to us; we cannot use it to identify individual users. However, Google may link this information to your Google account.

You can turn off personalized ads in Google Settings: adssettings.google.com

8. Disclosure of Data to Third Parties
We will only disclose your personal data if it is necessary for the performance of the contract, if you have given your consent, or if we are legally required to do so. Potential recipients include:

  • Government agencies and departments (e.g., for subsidy settlements)
  • IT service providers and hosting providers
  • Google LLC (in connection with Google Analytics, Google Ads, and Google Tag Manager)
  • Accounting and Trust Firms
  • Insurance (under business liability insurance)

To the extent that third parties process personal data on our behalf, we ensure through contractual agreements that data protection is guaranteed.

9. Transfer of Data Abroad
As a general rule, we process and store your data in Switzerland. However, our use of certain third-party providers (e.g., Google Analytics, Google Ads, Google Tag Manager, Google Maps, Weglot) may result in the transfer of data to countries outside Switzerland, particularly to the United States. In such cases, we ensure that an adequate level of data protection is guaranteed, whether through an adequacy decision by the Federal Council, through standard data protection clauses, or through other appropriate safeguards.

10. Retention Period
We retain personal data only for as long as necessary for the respective processing purpose or as required by legal retention obligations. Once the purpose no longer applies and there are no longer any legal retention obligations, the data is deleted or anonymized.

11. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or destruction. Our security measures are regularly reviewed and updated to reflect the latest technological advancements.

Please note that data transmission over the Internet (e.g., via email) may be vulnerable to security breaches. It is not possible to completely protect data from access by third parties.

12. Your Rights
Under applicable data protection laws, you have the following rights:

  • Right of access: You may request information regarding whether we process personal data about you and, if so, what data we process.
  • Right to rectification: You may request the correction of inaccurate personal data.
  • Right to erasure: You may request the erasure of your personal data, provided that there are no legal obligations to retain it.
  • Right to data portability: You may request that we provide you with your data in a commonly used electronic format.
  • Right to object: You may object to the processing of your data at any time.

To exercise your rights, simply send an email to admin@sternen-schloss.ch or write to us by mail. We may request proof of identity to prevent misuse.

13. Right to File a Complaint
If you believe that the processing of your personal data violates data protection laws, you may file a complaint with the Federal Data Protection and Information Commissioner (FDPIC):
www.edoeb.admin.ch

14. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. The current version is always available on our website. We recommend that you review this Privacy Policy regularly.

As of March 2026